Hotel Policies

The hotel requires a valid credit card at check-in belonging to the guest of the room.
Cards accepted are American Express, Master Card and Visa. Please note that Debit/Visa cards are not accepted as they are technically only debit cards and may not allow for a security deposit. Cash can be used for payment at check-in, but a valid credit card is still required for security.

All reservations have a minimum 48 hours cancellation policy prior to 4:00pm the day of your arrival. In order to cancel, you will need to call or email your cancellation request 48 hours before arriving. Should this cancellation not be received you will be charged for the room and tax for the first night of the reservation cancelled, at a minimum.

Due to a larger block of rooms and reduced rates all reservations have a minimum 72 hours cancellation deadline prior to 4:00pm of the day of arrival to avoid forfeiting the charges for the room and tax for the first night of the reservation being cancelled.

72 hour deadline prior to 4:00pm of the day of arrival for certain packages, which include meal or Spa components, to avoid forfeiting the charges for the room and tax for the first night of the reservation being cancelled.

Special Rate “NON-REFUNDABLE” – Full Payment In Advance – No Changes Allowed or Credit Given Under 60 Days Prior To Arrival. If notice is given 60 Days prior to arrival the Inn will be able to provide either a 50% refund or arrange for new dates. Please note that the new dates may be subject to higher rates if they are publicised as being higher at that time.

If a guest has not arrived by 1:00am and no notice was given that it would be a late arrival then the guest will be considered as a no-show. The credit card on file that was used to guarantee the reservation will be charged in full for the first night of the reservation. If there were extra nights of the reservation then those nights will automatically be cancelled. The Inn will not move the arrival night ahead by one day. This is to avoid the guest of potentially being charged for a second night of as another no-show.

In house guests who have reserved for more than one night and decide to depart early will fall under the minimum 24 hour cancellation deadline policy for the upcoming nights and must pay for the room and tax of the early departure depending on the amount of notice provided.

Standard checkout time is at 11:00am. By special request only, we may be able to extend checkout time to 12:00noon. However, an extended checkout time is not always available. If you decide to depart after 12:00noon, a minimum $50.00 late checkout fee will be added to your account. If you decide to depart after 4:00pm, you will be charged for a full night’s stay.

Any reservation made through these 3rd party sites must be canceled or modified directly by the guest through the 3rd party site and not the hotel. The hotel is unable to adjust these contracted rates or dates for you. It is recommended to book directly with the hotel and not the 3rd party sites to find better rates or specials and have the flexibility to adjust your reservation up to the last day.

All hotel rooms and cottages are designated as non smoking rooms.
In the case that a smoking violation has been confirmed in a guestroom, the guest will be charged a non-refundable minimum fee of $250. This fee is charged in an effort to offset the cost of deep cleaning. If a smoking violation occurs in a guestroom, a group of three (3) trained staff members will inspect the room to verify the incident. Verifying the incident may include, but is not limited to, finding evidence and/or detecting a strong odor.

The Old Orchard Inn has select pet-friendly rooms (dogs only). Please advise when making a reservation if you plan to bring your pet with you. Maximum of two (2) per room and a maximum weight of 75lbs per pet. There is an additional $25.00 (one time) fee added to your reservation when you bring a pet to cover extra cleaning after your departure. A cell phone number is also required so that you can be contacted for any potential concerns regarding your pet. Please do not leave your pet unattended in your guestroom at any time. Pets are required to be on a leash when in public areas and outside the building. Please pick up after your pet. Pets are NOT allowed in pool areas, banquet areas, restaurant, sundeck, bar or spa (exceptions for certified Service dogs). Housekeeping staff will not enter a guestroom if an unsupervised pet is present. Any damages caused by a pet will be the responsibility of the guest.

Due to Provincial fire and safety regulations, we must regulate the number of occupants in each guest room. Please advise how many occupants you are looking to accommodate when making your reservation. Maximum occupancy varies depending on the room type with the most being 5 occupants.

The Old Orchard Inn does not allow food that is prepared outside of our kitchen to enter our fully licensed dining areas.

At the Old Orchard Inn we endeavour to return any and all items left in our guest rooms. We understand these items may represent significant sentimental and/or financial value. In order to return these items, we need your assistance. Please complete the downloadable form below and return to: [email protected]. For return of these items we require this form be completed and returned to initiate this process. Lost and found policy is that after three (3) months without claim these items will be disposed of, destroyed or donated.