Privacy Policy for Old Orchard Inn

Effective Date: Jan 1 2025

1. Introduction

At Old Orchard Inn, we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our custom keyless entry application (“App”) and other related services.

By staying at our hotel and using our App, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect

We may collect the following types of personal information:

• Personal Identification Information: Name, email address, phone number, and government-issued identification when required by law.
• Payment Information: Payment card details when processed via the App (stored securely by a third-party payment processor).
• Technical Information: Device type, operating system, IP address, and unique device identifiers.
• Location Information: Location data for proximity-based keyless entry features, with your consent.
• Booking Details: Check-in/check-out dates, room preferences, and reservation history.

3. How We Use Your Information

We use your personal information to:

• Facilitate keyless entry to your room and other secure areas.
• Manage your reservation and provide personalized services.
• Communicate with you about your stay, including check-in and check-out.
• Enhance security and ensure the App operates effectively.
• Comply with legal obligations and maintain records.

4. Sharing of Information

We do not sell your personal information. However, we may share your information in the following circumstances:

• Service Providers: With trusted third-party providers for payment processing, app functionality, and IT services.
• Legal Requirements: To comply with legal obligations or enforce our rights.
• Consent: With your explicit consent for specific purposes.

5. Data Security

We employ industry-standard practices to safeguard your personal information, including encryption, secure storage, and restricted access to sensitive data. However, no system is completely secure, and we cannot guarantee the absolute security of your information.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, and resolve disputes.

7. Your Rights

As a guest in Canada, you have the following rights under applicable privacy laws:

• Access to your personal information.
• Correction of inaccurate or incomplete information.
• Withdrawal of consent for specific processing activities.
• Deletion of your data, subject to legal obligations.
• To exercise these rights, please contact us using the details below.

8. Use of Cookies and Tracking Technologies

The App may use cookies or similar technologies to enhance functionality and analyze usage. You can manage your preferences through your device or browser settings.

9. Third-Party Links

The App may contain links to third-party websites. We are not responsible for the privacy practices of these websites.

10. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this page regularly for updates.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

• Email: gm@theoldo.com

• Phone: 1-800-561-8090

• Address: 153 Greenwich Rd. South, Wolfville Ridge, NS, B4P 2R2

Thank you for choosing Old Orchard Inn. Your trust is important to us.